Customer Service

Information & Scheduling

Call 1-800-650-7846 for information and scheduling of on-demand trips in the areas of the Nisqually Indian Tribe, Rainier, and Yelm.

If you have questions, don't hesitate to contact customer service. First time riders are encouraged to contact customer service to answer questions and help make your experience a good one.

Customer Service Hours

  • Times: 9 a.m. to 3 p.m.
  • Days: Monday through Friday


rT is closed for holidays on:
  • The 4th of July
  • Memorial Day
  • Labor Day
  • New Year's Day
  • Thanksgiving Day
  • Christmas Day
If you have arranged an on-demand trip and need to cancel outside of the customer service hours call 1-888-418-2672.

Translation Services

Translation services are available for non-English speaking customers.